Value, not spam
Messages that help customers, so they welcome hearing from you.
Retention & Loyalty
Winning A Customer Is Expensive. Keeping One Shouldn't Be.
Retention and loyalty systems, from follow-ups and win-back campaigns to loyalty programmes, that bring customers back and keep them longer.
What's includedRetention & Loyalty
- Retention and churn review
- Post-purchase and lifecycle messages
- Win-back campaigns for lapsed customers
- Loyalty and referral programmes
- Feedback and satisfaction surveys
- Reporting on repeat business
Best for: Businesses spending heavily on new customers while existing ones quietly drift away.
Signs You Need It
Sound Familiar? You're Not The Only One.
The problems we hear most often from businesses before they bring us in.
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/01
Customers buy once and don't return.
There's no reason or reminder to come back.
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/02
Churn is creeping up.
Subscribers or clients leave, and nobody knows why until it's too late.
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/03
No contact after the sale.
Customers only hear from you when you want to sell something.
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/04
Happy customers don't refer others.
There's no simple way to turn satisfaction into referrals.
How It Works
A Clear Process. No Surprises.
You'll know what happens at each stage. Scope, price and timeline are agreed in writing before work starts.
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01 / Review
Review.
Who stays, who leaves, and why.
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02 / Design
Design.
Lifecycle messages, offers and loyalty mechanics that suit your customers.
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03 / Automate
Automate.
Follow-ups, reminders and win-back campaigns that run on their own.
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04 / Measure
Measure.
Track repeat purchase and retention, and keep improving.
Our Approach
What You Can Expect Working With Us.
Automated and timely
The right message at the right moment, without manual effort.
Focused on lifetime value
We measure repeat business, not just open rates.
Want to know if Retention & Loyalty is the right place to start? Tell us what's going on and we'll be straight with you.
Talk To UsQuestions
Retention & Loyalty: Common Questions.
More about timelines, payment and ownership on the FAQs page.
Yes: points, rewards, memberships or referral schemes, depending on what suits your business and customers.
We work with your email, SMS, CRM or ecommerce tools, or recommend suitable ones.
Yes. Check-ins, renewals, reviews and referrals work for service businesses as well as stores.
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