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Care & Support

Launch Is The Start. We Keep It Running And Improving.

Ongoing website maintenance, security, updates, fixes and improvements, so your site stays fast, safe and working as your business changes.

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What's includedCare & Support
  • Updates to plugins, themes and platforms
  • Security monitoring and backups
  • Uptime checks and bug fixes
  • Speed and performance tuning
  • Content updates and small changes
  • Monthly check-ins on improvements

Best for: Businesses whose website matters to sales but who don't have an in-house developer.

Signs You Need It

Sound Familiar? You're Not The Only One.

The problems we hear most often from businesses before they bring us in.

  1. /01

    Updates keep getting put off.

    Outdated plugins and software are a common way websites get hacked.

  2. /02

    The site is getting slower.

    Speed drops over time as content and plugins pile up.

  3. /03

    Small fixes take weeks.

    There's no one to call when something breaks or needs changing.

  4. /04

    The site hasn't improved since launch.

    Nobody is looking at what's working or what to fix next.

How It Works

A Clear Process. No Surprises.

You'll know what happens at each stage. Scope, price and timeline are agreed in writing before work starts.

  1. 01 / Health check

    Health check.

    We review security, speed, updates and any existing issues.

  2. 02 / Stabilize

    Stabilize.

    Fix urgent problems, set up backups, monitoring and an update routine.

  3. 03 / Maintain

    Maintain.

    Regular updates, checks and quick fixes, handled for you.

  4. 04 / Improve

    Improve.

    Ongoing speed, conversion and content improvements based on data.

Our Approach

What You Can Expect Working With Us.

Prevent, don't react

Updates, backups and monitoring catch problems before customers notice.

A team you can reach

Requests go to people who know your site, not a ticket queue.

Always improving

Support includes making the site better, not just keeping it alive.

Want to know if Care & Support is the right place to start? Tell us what's going on and we'll be straight with you.

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Questions

Care & Support: Common Questions.

More about timelines, payment and ownership on the FAQs page.

Yes. We start with a health check to understand the site and fix any urgent issues first.

WordPress, WooCommerce, Shopify, Webflow and custom websites.

Usually, yes. Care and support runs monthly, with the scope agreed in writing.

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